Dad’s legacy was to lean in and learn from every encounter. I’m safe because I have something to learn about the person and their experience. He showed me every person is worthy of dignity; it’s on me to learn their story.
Let Them Lead
When I listen to learn, I can affirm their experience, even if it’s different from my own. Pursuing genuine human connection, I’ve discovered that both the other person and I have something to learn; we’re both changed and benefited. Letting them lead is also more productive than assuming I know the problem and the solution.
Compassion in Command: A Police Chief’s Story
To accomplish your mission as a leader, it’s in your own and the organization’s best interests to incorporate compassion for people in their particular circumstances into your command.
Three Steps to Bridge the Divide
To bridge the divide, don’t fixate on battle-ground issues, focus on common-ground problems and opportunities we can work on together.
What to Think Before Before You Speak
What do you think before you speak? By clicking on this poem, discover what to think before you speak and how to nourish genuine human connection.
Maximize Group Engagement
Productivity and collaboration get dinged when conversations take a bad turn. To get from workplace drama and factions to collaborating teams, learn how to set in motion a new norm, a culturally intelligent system for communication.
Police Chief Critiques Cultural Intelligence Course
This is an interview of Chief Carter, a police chief in the St. Louis metro area, who was kind enough to be an early reviewer of the course, “Awkward to Awesome: Boost Productivity, Diversity and Collaboration with Cultural Intelligence”
The Value Proposition
The best leadership in an organization recognizes that conflict and other behaviors that put a temporary drag on production can ultimately be transformative as well as good for the bottom line. Even incidents that seem the most polarizing can lead to the kind of...
There’s Nothing Common About Vocabulary
“It’s taken me 45 trips around the sun, but for the first time in my life I know what it feels like to have a 'band-aid' in my own skin tone. You can barely even spot it in the first photo. For real I’m holding back tears,” Dominique Apollon wrote in his Twitter post....
Shift Happens
“I love my company, but I’m afraid to go back to work. I’ll see her in the hall and won’t know how to act. If I’m this nervous about being at work, I can only imagine how she feels," said the high-performing employee as she left for a business trip immediately after...