The Value Proposition

The best leadership in an organization recognizes that conflict and other behaviors that put a temporary drag on production can ultimately be transformative as well as good for the bottom line. Even incidents that seem the most polarizing can lead to the kind of...

There’s Nothing Common About Vocabulary

“It’s taken me 45 trips around the sun, but for the first time in my life I know what it feels like to have a ‘band-aid’ in my own skin tone. You can barely even spot it in the first photo. For real I’m holding back tears,” Dominique Apollon wrote in his...

Shift Happens

“I love my company, but I’m afraid to go back to work. I’ll see her in the hall and won’t know how to act. If I’m this nervous about being at work, I can only imagine how she feels,” said the high-performing employee as she left for a business trip immediately...

How to Maximize Group Participation

“I want to facilitate a discussion where everyone feels included and we all learn from one another. But instead of sharing their experiences and perspectives, people keep turning it to a political discussion and no one is listening to anyone,” an exasperated...

Five Steps for Solving “Wicked” Problems

The lady initially repulsed me. Her clothes and hair unkempt, eyes bugged out and head was misshapen. For just a moment I hesitated to even hug her. But it was fellowship time in our church, and we’re asked to greet and hug one another. So, I looked at her, asked...